2013 - Present - Hewlett-Packard Enterprise Services

Sr. Information Developer / Multimedia Producer

  • Created marketing & training videos that increased product awareness to sales team
  • Produced user guides for online sales tools
  • As Lead Tech, designed and configured Author-it content management system
  • Helped develop strategies to maximize content reuse
  • Created SharePoint sites for sales-support products

2010-2013 - Hewlett-Packard Passenger Service Solution

Lead Technical Writer | Learning Technologist

  • Created train-the-trainer videos and training programs for airline software products
  • Managed and produced illustrated airline software documentation (user guides, use cases, online help, getting-started guides) for Electronic Miscellaneous Documents and Ticket Refund/Reissue tools
  • Managed, copyedited, and produced multi-channel content (PDF, WebHelp, Word) for several airline products
  • Produced structured, single-source, topic-based documents using Arbortext Editor and Cheetah content management system for multiple releases of airline software tools with reusable content

2007-2010 - Hewlett-Packard Imaging and Printing Group, Eden Prairie, MN

Technical Publications Supervisor

  • Created training and installation videos for most products (videos loaded to mobile devices)
  • Managed all service documentation (over 500 unique pages annually) and training
  • Used FrameMaker to create all user guides, service manuals, installation guides, and field service instructions to support wide-format inkjet printers, including multiple generations of HP Scitex and HP DesignJet models
  • Produced illustrated user manuals in the Cheetah XML CMS using the Arbortext editor
  • Worked with user guide language translations from Lionbridge in Arbortext Epic Editor
  • Built a spare parts database using Flash ActionScript (aided technicians in finding parts and docs)

2004-2007 - MacDermid ColorSpan, Eden Prairie, MN

Sr. Technical Writer

  • Scripted, videoed, edited and produced DVD presentations on computer-to-plate, flexographic products, and safety training videos
  • In charge of all service documentation for multiple generations of wide-format printers
  • Used FrameMaker, Photoshop and Illustrator to create hundreds of service documents
  • Created troubleshooting guides for industrial inkjet printers
  • Developed and managed WebEx presentations for product training
  • Used Flash ActionScript to create animated training material to explain software interfaces

2001-2004 - ColorSpan, Eden Prairie, MN

Technical Writer / Service Manager

  • Managed training department for service technicians (created and delivered training)
  • Managed spare part and service contract sales
  • Produced service manuals using FrameMaker and CorelDraw and photography

Freelance experience

  • 2008-Present: Webmaster for Metropolitan State University IFO
  • 2004-2009: Flash ActionScript programmer for video and audio productions




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